General Returns Policy

• Customer must obtain an RMA# number from our returns department at admin@aussiesnrg.com before returning any merchandise. RMA #'s must be clearly labeled on the outside of the box when sent back to us.
• Return RMA# authorisations do not imply automatic credit. Credit will be issued upon inspection of merchandise.
• The onus is on the purchaser to ensure the goods return safely. We recommend using registered or recorded delivery.
• All products returned must be in RE-SELLABLE CONDITION in the original manufacturer's packaging.
• Only items listed and determined to be in RE-SELLABLE CONDITION will be credited. Items returned must arrive in new, RE-SELLABLE CONDITION with no damage or wear or missing packaging.
• DO NOT WRITE, MARK, MUTILATE OR PLACE LABELS directly on the manufacturer's box or package or any of the instruction manuals as this affects its RE-SELLABLE CONDITION.
• We reserve the right to refuse a return if the item is not in a RE-SELLABLE CONDITION. In some cases if the item is in reasonable condition but not in a RE-SELLABLE CONDITION, we will charge a 25% restocking fee.
• All returns must be sent freight prepaid to the return departments in the originating distribution center. Products returned without a return authorization will not be accepted and will be returned at customer's expense.
• Credit requests should be directed to the returns department at returns@aussiesnrg.com
• All claims must be made no later than 30 days from the invoice date. This would cover short shipments, over shipments, etc.
• All requests for returns must be made no later than 30 days from the invoice date.
• Invoice number is required for sales errors.