Customer must obtain an RMA# number from our returns department at firstname.lastname@example.org before returning any merchandise. RMA #'s must be clearly labeled on the outside of the box when sent back to us.
Return RMA# authorisations do not imply automatic credit. Credit will be issued upon inspection of merchandise.
The onus is on the purchaser to ensure the goods return safely. We recommend using registered or recorded delivery.
All products returned must be in RE-SELLABLE CONDITION in the original manufacturer's packaging.
Only items listed and determined to be in RE-SELLABLE CONDITION will be credited. Items returned must arrive in new, RE-SELLABLE CONDITION with no damage or wear or missing packaging.
DO NOT WRITE, MARK, MUTILATE OR PLACE LABELS directly on the manufacturer's box or package or any of the instruction manuals as this affects its RE-SELLABLE CONDITION.
We reserve the right to refuse a return if the item is not in a RE-SELLABLE CONDITION. In some cases if the item is in reasonable condition but not in a RE-SELLABLE CONDITION, we will charge a 25% restocking fee.
All returns must be sent freight prepaid to the return departments in the originating distribution center. Products returned without a return authorization will not be accepted and will be returned at customer's expense.
Credit requests should be directed to the returns department at email@example.com
All claims must be made no later than 30 days from the invoice date. This would cover short shipments, over shipments, etc.
All requests for returns must be made no later than 30 days from the invoice date.